Policy & guidelines

Return & Refund Policy

Effective: April 2025 · www.sukooon.com

Your satisfaction is our priority — we make returns simple and hassle-free.

📦7-Day Returns Return eligible items within 7 days
💳10-Day Refunds Online payments to your bank account
💬Easy Process WhatsApp us — we handle it all
01

Overview

Our return promise

We take immense pride in the quality of every product we ship. However, we understand that sometimes things don't go exactly as expected. Our return and refund policy is designed to be fair, transparent and stress-free so you can always shop with complete confidence.

This policy applies to all orders placed on www.sukooon.com and covers standard product returns, damaged goods, incorrect items and online payment refunds.

Effective April 2025 and applicable to all purchases on Sukooon.com. We reserve the right to update this policy at any time.

02

Eligibility

What can be returned?

To be eligible for a return, your item must meet the following conditions at the time you contact us:

  • The return request is initiated within 7 days of receiving the order.
  • The item is unused, unwashed, and in its original condition.
  • The item is in its original packaging with all tags, seals and accessories intact.
  • You have your order number or proof of purchase available.
  • The item has not been altered, damaged by the customer, or used beyond a brief inspection.

Items that appear to have been used, washed, or tampered with after delivery will not be accepted for return.

03

Exceptions

Non-returnable items

For hygiene, safety and product integrity reasons, the following are not eligible for return or exchange unless they arrive damaged or defective:

  • Consumable wellness products that have been opened or partially used.
  • Personal care, skincare and beauty products once opened.
  • Items purchased during special sales, clearance or promotions marked as final sale.
  • Gift cards and vouchers.
  • Products with broken hygiene seals or removed protective packaging.
  • Items explicitly marked as "Non-Returnable" on the product page.

If any of the above arrive damaged, defective or incorrect, we will absolutely replace or refund them — please contact us immediately with photos.

04

Process

How to initiate a return

Returning an item is quick and easy — just four simple steps:

  • 1. Contact us — WhatsApp or email us with your order number within 7 days of delivery.
  • 2. Get approval — our team reviews your request and sends a Return Authorisation (RA).
  • 3. Ship the item — pack it securely and drop it off or schedule a pickup per our instructions.
  • 4. Refund issued — once we inspect the returned item, your refund or replacement is processed.

Fastest route: WhatsApp us at +92 321 888 1628 with clear photos of the item and your order ID.

05

Payments

Cash on Delivery (COD) orders

The majority of our orders are placed via Cash on Delivery. For COD orders, no monetary refund is issued — instead, we offer a free replacement or store credit for approved returns.

If you paid online and your return is approved, your refund will be credited back to your original bank account within 10 business days of our receiving and inspecting the returned item.

💬

Questions about a return? Email support@sukooon.com or WhatsApp +92 321 888 1628 — our team is available Mon–Sun, 9:00 AM–11:00 PM.