🚚3–5 Days
Nationwide delivery
✅Free
Orders over Rs. 2,990
📦24–48 hrs
Order processing time
🕐Mon – Sun
9:00 AM – 11:00 PM
01Before it ships
How we process your order
Once you place your order, our team reviews and confirms it within 24–48 business hours. You will receive a confirmation via SMS or WhatsApp once your order is packed and dispatched.
- Orders placed Monday–Saturday before 3:00 PM are typically processed the same day.
- Orders placed on Sundays or public holidays are processed on the next working day.
- You receive a tracking number via SMS or WhatsApp once your parcel is handed to the courier.
- Our team is available Monday–Sunday, 9:00 AM–11:00 PM to assist with any queries.
02Estimated delivery
When will your order arrive?
We ship through trusted courier partners across Pakistan. Delivery times are estimated from the date your order is dispatched — not the date of purchase.
- Faisalabad (local delivery): 1–2 days
- Major cities (Lahore, Karachi, Islamabad, Rawalpindi): 2–3 days
- All Pakistan (nationwide coverage): 3–5 days
Delivery times are estimates and may vary due to courier delays, remote areas, or peak seasons (e.g. Eid, Independence Day). Sukooon is not responsible for delays caused by the courier once the parcel has been dispatched.
Shipping cost breakdown
| Order value | Shipping fee | Estimated time | Coverage |
|---|
| Below Rs. 2,990 | Rs. 200–250 | 3–5 business days | All Pakistan |
| Rs. 2,990 & above | FREE | 3–5 business days | All Pakistan |
| Faisalabad (local) | Rs. 100–150 | 1–2 business days | Faisalabad city |
03Pay on delivery
Payment methods
Cash on Delivery (COD) is available across all of Pakistan, alongside secure online payment options.
- Cash on Delivery — pay the courier when you receive your parcel (available nationwide).
- Credit / Debit card (Visa, Mastercard).
- EasyPaisa & JazzCash mobile wallets.
- Bank transfer — contact us for account details. All online payments are secure and encrypted.
04Track your parcel
Where is my order?
Once your order is dispatched you will receive a tracking number via SMS or WhatsApp. Use it to track your parcel on the courier's website.
- Tracking details are sent within 24 hours of dispatch.
- Track on the courier's official website using the provided number.
- For tracking help, WhatsApp us at +92 321 888 1628.
- Our team is available Mon–Sun, 9:00 AM–11:00 PM for real-time updates.
05How we pack your order
Secure & careful packaging
Every bottle is securely sealed, labelled, and carefully prepared before it is handed to the courier, so your products arrive in perfect condition.
- Bottles are sealed and tamper-evident before dispatch.
- Products are wrapped in protective padding to prevent breakage.
- Clear labelling on all sides for easy identification.
- Store products below 30°C, away from direct sunlight, once received.
Received a damaged parcel? Please inspect your order on delivery and contact us at support@sukooon.com or WhatsApp +92 321 888 1628 right away.
